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Customer Satisfaction Survey Form (example 1)

Provided by the International Finance Corporation


An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the SME delivers on the critical success factors and dimensions of its business. These usually include factors like service promptness, product quality, staff responsiveness, and understanding of the client's problems and expectations.

The document that you can download below intends to provide an example of such a survey. It is intended to be a simple and practical tool to be adjusted and used by SMEs working in all sectors. It provides the standard questions that will allow to assess common areas that impact customer's satisfaction. You may adapt them to reflect your business needs, type of clientele, products and services you offer.

 

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ICON_WORD.gif Customer Satisfaction Survey Form

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The material in this work is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law.  IFC does not guarantee the accuracy, reliability or completeness of the content included in this work, or for the conclusions or judgments described herein, and accepts no responsibility or  liability for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content whatsoever or for reliance thereon.

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